1. No category

SAP Solution Manager
Henny Claessens – Maastricht University
Hans van der Horst - hmb
Agenda
• Unit 01: Overview currently realised scope at Maastricht
University
• Unit 02: Status Q2 2011
• Unit 03: Plans for the near future
• Unit 04: The next step: Application Lifecycle
Management
ICT Servicecentre
Unit 01
OVERVIEW CURRENTLY REALISED SCOPE AT
MAASTRICHT UNIVERSITY
ICT Servicecentre
Application Life Cycle Management
Maintenance Management
Management of corrective
software packages
Business Process
Operations
• Ensure business continuity
• Provide Business KPIs
• Business process
benchmarking
Technical Operations
• Central monitoring & alerting
infrastructure
• Unique End-User Experience
monitoring
• Central administration tools
Upgrade Management
• Comprehensive project support
for release transitions
Solution Documentation
• Central documentation of processes,
system landscape, custom code
Requirements
Optimize
Operate
Application Incident Management
• Integrated service desk
• Involvement of partners in problem
resolution
• Provide root-cause analysis for complex
landscapes with diverse technology stacks
ICT Servicecentre
Design
Solution
Manager
Deploy
Build
&Test
Template Management
• Standardize configuration
across multiple projects
Test Management
• Change impact analysis
• End-to-end test management
Change Control Management
• Integrated quality management
• Synchronized transports of various
components
• Controlled and documented adjustment
of business processes incl. approval
process
Towards a Single Source of Truth
All Systems
All business processes
All training information
All maintenance activities
All service planning, deliver
and follow-up information
The entrire documentation
All test information
Solution
Manager
All change information
All service level information
All monitoring data
ICT Servicecentre
All customer developments
All incident and problem
information
The model
BI Reporting
Solution
Monitoring
Service Desk
Change
Management
Implementation/
Upgrade
Custom Development
Management Cockpit
Business Process
Monitoring
Job Scheduling
Management
Templates
Diagnostics
Cutover
Customization
Synchronization
System
Monitoring
3rd Party
Integration
Retrofit
Test Management
Central System
Administration
SLA Management
CTS+ Integratie
Solution
EWA / SLR
Basis Service
Desk
Change
Management
Project
Standards
Functional Base
Business
Process
Mapping
Standards
Populated
Business
Processes
Solution
Directory
Technical Base
Solution Man.
System
Landscape
System
Landscape
Directory
ICT Servicecentre
Connections
with
Managed
Systems
Connect to
SAP
Maintenance
Optimizer
In Scope:
Realised
In Scope: In
progress
In Scope: to be
realised
Not in scope
Status 2009
Solution Monitoring
Service Desk
CHARM
Business Process
Monitoring
Implementation
/ Upgrade
Custom Development
Management Cockpit
Job Scheduling
Management
Templates
Diagnostics
Cutover
Customization
Synchronization
System
Monitoring
3rd Party
Integration
Retrofit
Test Management
Central System
Administration
SLA Management
Transport
Integration
Solution
Early Watch Alert
Basis Service
Desk
Change
Management
Project Standards
Functional Base
Business
Process
Mapping
Standards
Populated
Business
Processes
Solution
Directory
Technical Base
Solution Manager
System
Landscape
System
Landscape
Directory
ICT Servicecentre
Connections
with Managed
Systems
Connect to
SAP
Maintenance
Optimizer
In Scope:
Realised
In Scope: In
progress
In Scope: to be
realised
Not in scope
Status 2011
BI Reporting
Solution
Monitoring
Service Desk
Change
Management
Implementation/
Upgrade
Custom Development
Management Cockpit
Business Process
Monitoring
Job Scheduling
Management
POC Charm*
Templates
Cutover
Customization
Synchronization
Diagnostics
System
Monitoring
3rd Party
Integration
Retrofit
Test Management
Central System
Administration
SLA Management
CTS+ Integratie
Solution
EWA / SLR
Basis Service
Desk
Change
Management
Project
Standards
Functional Base
Business
Process
Mapping
Standards
Populated
Business
Processes
Solution
Directory
Technical Base
Solution Man.
System
Landscape
System
Landscape
Directory
ICT Servicecentre
Connections
with
Managed
Systems
Connect to
SAP
Maintenance
Optimizer
In Scope:
Realised
In Scope: In
progress
In Scope: to be
realised
Not in scope
Startnote
Unit 02
STATUS Q2 2011
ICT Servicecentre
Status SSM system landscape
• SLP: brandnew installation
(SP22)
• is PRD system
• autorisations and users
• projects migrated
• in use
• SLO: upgraded to SP22
• is DEV system
ICT Servicecentre
Deliverables: EWA Reporting Procedure
Deliverables:
EWA Reporting Procedure
De Early Watch report is
discussed once per month with
business process managers
(Ellen vd Aar, Anky Gense, JP
Beusen, Marc Dolman).
• CSP (Marco , Henny , Ellen
and Anky)
• BIP, XIP, UPP (Marco, Henny
and JP)
• CRP (Marco, Henny, Ellen)
• SMP (Marco, Henny, JP)
ICT Servicecentre
Deliverables: CSA manual
Deliverables:
CSA manual
In this deliverable the following
points are detailed:
• Procedure how to customize
System Administration and how
to use it
ICT Servicecentre
System monitoring / diagnostics
Deliverables:
 Monitoring in SLP is more detailed as in SLO
 Monitoring is further detailed for technical
operations
 Business process monitoring
(First test SLO, then install in SLP)
 Carry over monitoring business processes to
the Business.
“ongoing process”
ICT Servicecentre
Document UM applications in SAP Solution
Manager
Applications
SLcM (MUSL project)
SRM (including EH&S)
PI and BI integration in other projects
HR and FICO (Perfino)
SIM (SAP Invoice Management) Finance
CRM (Alumni)
CRM Recruitment
UM-OKE
SAP Security (autorisations etc.) and Portal
Non-SAP: IAM
ICT Servicecentre
Long Term: Chain integration of Tooling and Processes
Business
Blueprint
Test
Requirements
Test Path &
Scenarios
1
3
Solution Manager
Project
Preparation
Business
Blueprint
Business
Requirements
Realization
Final
Preparation
2a
Go Live and
Support
2b
HP Quality Center
Test
Requirements
Test Plan
Test
Composition
Test Cases
Test Sets
4
TAO
Inspect
ICT Servicecentre
UI Scanner
Test Data
Best Practice
Test
Composition
Test
Execution
Defects
Attention point: Approach/Vision on Business Process
Modelling (blueprinting) with ARIS
Scenario 1: Greenfield: with SAP Standard Processes as base from SSM
BPR + process enrichment in ARIS
Business
Process
Repository
SSM Project
SAP Solution Manager
Functionality
* Solution
Documentation
Assistant
ARIS
Scenario 2: Greenfield: Start from scratch in ARIS
ARIS
SSM Project
SSM
Solution
Scenario 3: Redocumentation existing SAP Solution with process
enrichment in ARIS
Business
Process
Repository
SSM Project
ICT Servicecentre
SoDocA*
SoDocA*
ARIS
Attention point: Approach/Vision on Business Process
Modelling (blueprinting) without ARIS
Scenario 1: Greenfield with SAP Standard Processes as base from SSM
BPR
Business
Process
Repository
SAP Solution Manager
Functionality
* Solution Documentation
Assistant
Scenario 2:
Greenfield
Start from
scratch in SSM
SSM Project
SSM
Solution
Scenario 3: Redocumentation existing SAP Solution
Business
Process
Repository
SSM Project
ICT Servicecentre
SoDocA*
SoDocA*
Decide for what kind of Process modelling Scenario
Is it a new UM
process?
Is the process
already in Solution
Directory?
No
Yes
Is relevant content
available in BPR of
SAP Solution
Manager?
No
Yes
No
Yes
Greenfield
Greenfield
Redesign
Redoc
Scenario1
Scenario2
Scenario 3
Scenario 1
ICT Servicecentre
Deliverables: Project Handbook
Deliverables:
Project Handbook
Document to support SAP
project team:
• Overview of activities to be
performed in SSM in order to be
able to run a project.
• Document Project Standards
and conventions
ICT Servicecentre
POC ChaRM
POC ChaRM
POC executed with standard
flow.
Sandbox 3 system landscape.
Demo for participants and
stakeholders.
Plan for next steps
ICT Servicecentre
Technical and functional support functions SSM
Example: Functional base and implementation
Test Management
Pascal Suppers
Business Process Mapping
Don de Vreede
SSM
Jorg Diederen
SAP Projects
Project Leaders
Interfaces
Peter Verhaegh
ICT Servicecentre
Technical and functional support functions SSM
Example: ChaRM
Release Manager(s)
Hugo Paulissen
STMS & CTS(+)
Marco Pielage
SSM
Jorg Diederen
ICTS
Interfaces
Peter Verhaegh
ICT Servicecentre
Support for
Changes/Developments
Unit 03
PLANS FOR THE NEAR FUTURE
ICT Servicecentre
Next steps
• CDMC: Custom Development Cockpit
• Implementation ChaRM
• Documentation from Projects to
Solution
• Business Process Monitoring
ICT Servicecentre
Unit 04
THE NEXT STEP: APPLICATION LIFECYCLE MANAGEMENT
ICT Servicecentre
Is there a Sense of Urgency?
• SAP’s new product
strategy
• SAP maintenance
• ERP for IT
• Change Process in order?
• Market change
• Older systems
• Reduce Complexity
ICT Servicecentre
Sense of Urgency: SAP’s new
product strategy
ICT Servicecentre
Sense of Urgency: ERP for IT
ICT Servicecentre
Change Procedure established?
ICT Servicecentre
29
Sense of urgency?
Old? / 4.6B
/ 4.6C /
ECC?
ERP
BW
ERP
PI
CRM
…
Non-SAP
SSM
Market /
business
change
ICT Servicecentre
SAP AGS
Reduce
Complexity
Questions
?
?
ICT Servicecentre
Appendix:
ARIS & SAP Solution Manager at
Maastricht University
ICT Servicecentre
Agenda
1. Concept & reasons Maastricht University
2. Process modelling & Application Lifecycle
Management with SAP
3. Experiences Maastricht University
ICT Servicecentre
Academic environment
Albert
THINKERS…
... DO-ERS
Larry
ICT Servicecentre
Motto
I’M FROM MISSOURI ...
... SHOW-ME
ICT Servicecentre
Concept & reasons
•
•
•
•
System Landscape picture UM
Primary process top priority
Relation to Enterprise Support
Solution Manager is pre-requisite for Enterprise
Support
– THE communication channel between customer and SAP in
system
• Embrace process approach, related to Student
Lifecycle Management - SLcM, the primary process
• Believe that processes are base for Application
Lifecycle Management – ALM
ICT Servicecentre
SAP System Landscape UM
Development-D
Quality Ass-Q
Production-P
In Project
Redesign
FICO/HCM
and …
related:
Identity & Access
Management
Facility
Management System
Syllabus+
Non SAP
Transaction system
NetWeaver
Tools
October 2009
ICT Servicecentre
 APPLICATION LIFECYCLE MANAGEMENT 
SRM/EH&S/SIM
ERP 6.0
NW 7.0
[CSO]
ERP 6.0
NW 7.0
[CST]
ERP 6.0
NW 7.0
[CSU]
ERP 6.0
NW 7.0
[CSV]
CRM 7.0
NW 7.0
[CRO]
CRM 7.0
NW 7.0
[CRT]
CRM 7.0
NW 7.0
[CRP]
SRM 4.0
WAS 6.40
[SRO]
SRM 4.0
WAS 6.40
[SRT]
SRM 4.0
WAS 6.40
[SRP]
BI 7.0
NW 7.0
[BIO]
BI 7.0
NW 7.0
[BIT]
BI 7.0
NW 7.0
[BIP]
PI 7.0
NW 7.0
[XIO]
PI 7.0
NW 7.0
[XIT]
PI 7.0
NW 7.0
[XIP]
SNP 7.0
NW 7.0
[UPO + BPO]
SNP 7.0
NW 7.0
[UPT + BPT]
SNP 7.0
NW 7.0
[UPP + BPP]
SSM 7.0
NW 7.0
[SLO]
NWDI ..
NW0
[DIP]
ERP 6.0 - Ehp4
NW 7.0
[CSP]
SSM 7.0
NW 7.0
[SLP]
Enterprise support: rethinking
• Comparison of spiderweb with current SAP-landscape
• Think in terms of Total Costs of Operations (TCO)
• Existential base for Enterprise Support
– Proactive support instead of reactive support
– Specially of value when primary process is supported within
SAP landscape
ICT Servicecentre
Primary process: Student Lifecycle
1
2
Recruitment
10
Alumni
9
Graduate School
De-registration
Master/PhD
Application
Toelating
2a
Admission
8
Bachelor
2bInschrijving
Registration
3 Specialization
/Modules
4
ICT Servicecentre
Language course
Spanish
Graduation
7
Re-registration
6
Advising
Exams/
Results
5
Progress
Agenda
1. Concept & reasons UM
2. Process modelling & Application Lifecycle
Management with SAP
3. Experiences UM
ICT Servicecentre
Business Process Management & SAP
Analyse & (re) design
Business to Model
Modelling
Implementation
SSM
Model to Execute
Monitoring & control
Automation
ICT Servicecentre
Which tool where?
Process owners / Projectteam
Business
End user / Viewers
ARIS
IT
Solution
Manager
ECC
PI
CRM
ICT Servicecentre
SRM
BW
Application Life Cycle Management
Upgrade Management
Comprehensive project support for
release transitions
Maintenance Management
Management of corrective
software packages
Business Process Operations
• Ensure business continuity
• Provide Business KPIs
• Business process benchmarking
Technical Operations
• Central monitoring & alerting
infrastructure
• Unique End-User Experience
monitoring
• Central administration tools
Solution Documentation
Central documentation of processes,
system landscape, custom code
Requirements
Optimize
Operate
Application Incident Management
• Integrated service desk
• Involvement of partners in problem
resolution
• Provide root-cause analysis for complex
landscapes with diverse technology stacks
ICT Servicecentre
Design
Solution
Manager
Build &Test
Template Management
Standardize configuration
across multiple projects
Test Management
• Change impact analysis
• End-to-end test management
Deploy
Change Control Management
• Integrated quality management
• Synchronized transports of various
components
• Controlled and documented adjustment of
business processes incl. approval process
The Solution Manager house
BI Reporting
Solution
Monitoring
Service Desk
Change
Management
Implementatio
n/ Upgrade
Custom Development
Management Cockpit
Business Process
Monitoring
Job Scheduling
Management
Templates
Diagnostics
Cutover
Customization
Synchronizatio
n
System
Monitoring
3rd Party
Integration
Retrofit
Test
Management
Central System
Administration
SLA
Management
CTS+
Integration
Solution
EWA / SLR
Basis Service
Desk
Change
Management
Project
Standards
Functional Base
Standards
Solution
Man.
System
Landscape
ICT Servicecentre
Business
Process
Mapping
Populated
Business
Processes
Solution
Directory
Technical Base
System
Landscape
Directory
Connection
s with
Managed
Systems
Connect to
SAP
Maintenanc
e
Optimizer
Where are the business processes?
BI Reporting
Solution
Monitoring
Service Desk
Change
Management
Custom Development
Management Cockpit
Business Process
Monitoring
Job Scheduling
Templates
Management
Diagnostics /
EEM
Cutover
System
Monitoring
3rd Party
Integration
Central System
Administration
SLA Management
EWA / SLR
Basis Service
Desk
Business
Standards
Implementation/
Upgrade
Customization
Synchronization
Test
Management
Retrofit
CTS+ Integratie
Change
Management
Functional Base
Solution
Project
Standards
Populated
Process
Business
Mapping
Processes
Solution
Directory
Technical Base
Solution Man.
System
Landscape
ICT Servicecentre
System
Landscape
Directory
Connections
with
Managed
Systems
Connect to
SAP
Maintenance
Optimizer
Processes crossing multiple systems
CRM
SAP ERP
Create
Customer
Order
Create Order
WMS
Shipment
Picking
Goods Issue
Send
Confirmation
Create
Invoice
ICT Servicecentre
11-1-2017
46
How to fill my business process structure?
Manual Input
Manual Input
ARIS
SAP Business
Process Repository
SAP Business
Process Repository
Aris
SoDocA
RBE Plus
RBE Plus
….
ICT Servicecentre
….
Synchronisation ARIS – SSM
Use SAP content for ARIS
Processmodelling:
• SAP Scenarios
• SAP Processes
• SAP Process Steps
ICT Servicecentre
SAP Proces
Step
Use standard SAP Processes
Business Process Repository
Both ARIS and SAP Solution Manager
Library of business processes…
ICT Servicecentre
Using the usage: SoDocA
ECC
BW
CRM
ICT Servicecentre
Document the business processes
Business Process Structure
Documentation organised in Tabs…
Niveau 1
Niveau 2
Niveau 3
Example:
List of transactions for this
process step…
ICT Servicecentre
Document the business processes
All Customer
Objects
All Documentation
All Customizing
Objects
All End User
Transactions
All Test Cases
All Training
Materials
ICT Servicecentre
Describe interfaces as well
Organizational Units
Master Data
Business Scenario
Interface Scenario
ICT Servicecentre
Business Process Monitoring
E2E Proces KPI’s
Strategic Monitoring
SSM
SSM
ICT Servicecentre
Tactical Monitoring
Operational
Monitoring
Business Process
Monitoring
System
monitoring
Business Process Monitoring
Characteristics:
• Alert driven
• SAP & non-SAP
• Business processes &interfaces
• Systemwide
• Graphical
• Integration with systems to be
monitored
ICT Servicecentre
Functional monitoring objects standard
Alert Type
Selection Options
Sales Documents
•
Percentage of open sales orders
•
Percentage of incomplete sales documents
•
Percentage of sales orders with delivery block
•
Percentage of sales orders with billing block
•
Percentage of sales orders with credit block
Document category, Sales document type,
Sales organization, Distribution channel,
Division, Sales group, Created by, Older than x
days, Reference period, Data from previous
day, Use creation date
•
•
•
•
Percentage of open orders via index table
Percentage of orders with delivery block via index table
Percentage of orders with billing block via index table
Percentage of orders with credit block via index table
Invoices
•
# of sales invoices posted per day
•
•
•
# of sales invoices line items posted per day
# of invoices not posted to FI
Percentage of sales invoices not posted to FI
ICT Servicecentre
Billing type, Billing category, Sales
organization, Distribution channel, Division,
Created by, Older than x days, Reference
period, Data from previous day
Monitoring environment: the Solution
processes
systems
ICT Servicecentre
It is about people and processes
People
Lessons Learned:
• When implementing SAP Solution
Manager functionality you are
implementing new processes that
are driven by people
Processes
• The primary focus should not be
on the tooling
Tooling
• Setup a sound governance
structure for processes supported
by SAP Solution Manager
• Think big , act small
Size indicates importance….
ICT Servicecentre
Agenda
1. Concept & reasons UM
2. Process modelling & Application Lifecycle
Management with SAP
3. Experiences UM
ICT Servicecentre
Experiences so far - technical
• Technique is pre-requisite
• However supposed to be easy, it is difficult enough in
itself
• Implement BPM-tool (ARIS)
• Supporting tool implementation (SAP Solution
Manager)
• Connection ARIS – SAP Solution Manager for
synchronisation
• Connect systems to SAP Solution Manager
ICT Servicecentre
Experiences so far – organisation - 1
• Real challenge – organisation around technique
• Short term versus long term thinking
• Discussion about topics like authorisations is time
consuming
• Examples:
–
–
–
–
Let business people think in (end-to-end) processes
Business process analist is not always a good ARIS modeller
Keep momentum
Financial crisis / new budget approach does not help
ICT Servicecentre
Experiences so far – organisation - 2
• Positive: end-to-end thinking in processes has started
• Examples:
– Student Lifecycle Management
– Re-implement FICO, HR (incl. ESS/MSS, Cost Planner,
Invoice Management)
– EH&S
– ARIS - Solution Manager synchronisaton
– SAP TAO (would-be ARIS – Solution Manager – TAO
integration)
• The road to a better structured ‘Application Lifecycle
Management’ is started
• ‘Harvesting’ can start from now on…
ICT Servicecentre
Documented UM applications in SAP Solution
Manager
Applicaties
ARIS
SLcM (MUSL)
SRM (Inclusive EH&S)
X
PI en BI integration in other projects
HR en FICO (Perfino)
SIM (SAP Invoice Management) Finance
CRM (Alumni)
CRM Recruitment
UM-OKE
SAP Security (autorisations etc.) & Portal
Non-SAP: IAM
ICT Servicecentre
X
SHOW-ME
MOTTO IS NOT BAD ...
ICT Servicecentre
End remarks
• Why choose for synchronisation ARIS & SSM?
– Road to ‘the single version of the truth’
• Is implementation simple?
– Technically: yes, allocate right consultants, support
persons & application managers
– Organisation: a lot of challenges to deal with
• Is integration an advantage?
– Yes according to the architect, difficult according to
the short-term focused
ICT Servicecentre
Conclusions
• Business Process Monitoring evolves further to a
professional enabler for the business with standard
application monitors
• All in all ARIS & Solution Manager are
complementary
• In case of overlap strict procedural rules are needed
and should be followed
• Well designed BPM model in ARIS integrates
perfectly with Solution Manager
• Limit the initial scope on key processes. Start with
the process where the need is most urgent
• Business Process Monitoring: this is monitoring
where the business benefits from
ICT Servicecentre